🔒 Your security is our priority. Learn about our enhanced protection measures.

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Security Center - Protecting What Matters

Your financial safety is our top priority. Learn how we protect your accounts and how you can stay safe online.

How We Protect You

Advanced security measures to safeguard your accounts and information

Encryption Technology

256-bit encryption protects your data during transmission, ensuring your information stays private.

Multi-Factor Authentication

An extra layer of security that requires more than just a password to access your account.

Fraud Monitoring

24/7 monitoring of your accounts for suspicious activity with immediate alerts.

Secure Login

Advanced security protocols and timed logouts protect your account from unauthorized access.

Online Security Tips

Best practices to help protect your accounts and personal information

Use a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information like birthdays or common words. Consider using a passphrase instead of a single word.

  • Minimum of 12 characters
  • Unique for each account
  • Changed periodically
  • Consider a password manager

Phishing scams try to trick you into revealing personal information through fake emails, texts, or websites that appear legitimate.

  • Check sender email addresses carefully
  • Look for poor grammar and spelling
  • Hover over links to see actual URLs
  • Never provide sensitive information via email
  • When in doubt, contact the company directly

Your devices are gateways to your financial information. Keep them secure with these measures:

  • Install security updates promptly
  • Use antivirus and firewall protection
  • Enable device encryption
  • Use biometric authentication when available
  • Avoid public Wi-Fi for financial transactions
  • Set up remote wipe capabilities

Regular monitoring helps detect unauthorized activity early. Follow these practices:

  • Review account statements monthly
  • Set up transaction alerts
  • Check credit reports annually
  • Enable login notifications
  • Report suspicious activity immediately

Fraud Prevention

Learn about common scams and how to protect yourself

Email Scams

Fraudulent emails pretending to be from trusted sources to steal your information.

How to Spot Email Scams:

  • Urgent requests for personal information
  • Generic greetings like "Dear Customer"
  • Spoofed email addresses that look similar to real ones
  • Links to fake login pages

What to Do:

  • Don't click links or download attachments
  • Forward suspicious emails to fraud@sterrabank.com
  • Delete the email after reporting

Phone Scams

Callers pretending to be from your bank or government agencies.

How to Spot Phone Scams:

  • Callers demanding immediate payment
  • Requests for remote access to your computer
  • Threats of arrest or account closure
  • Asking for PINs, passwords, or one-time codes

What to Do:

  • Never give personal information to unsolicited callers
  • Hang up and call the official number from our website
  • Register your number on the Do Not Call registry

Text Message Scams

Fake text messages with links to malicious sites or requests for information.

How to Spot Text Scams:

  • Texts claiming suspicious activity on your account
  • Links to "verify" your information
  • Requests to reply with personal details
  • Prize notifications you didn't enter

What to Do:

  • Don't click links in unexpected texts
  • Forward suspicious texts to 7726 (SPAM)
  • Block the number and delete the message

Report Suspicious Activity

If you notice unauthorized transactions or believe your account information has been compromised, contact us immediately.

24/7 Fraud Hotline: (410) 555-0199

Email: fraud@sterrabank.com