1. Introduction
Sterra Bank ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
This policy applies to information we collect on our website, in email, text, and other electronic communications, and through any mobile or desktop applications you download from us.
2. Information We Collect
We collect several types of information from and about users of our services, including:
Personal Information
- Name, address, email, phone number
- Date of birth, Social Security number, government ID
- Financial information (account numbers, balances, transactions)
- Employment information and income details
Technical Information
- IP address, browser type, operating system
- Device information, unique device identifiers
- Usage details (pages visited, time spent, navigation paths)
Other Information
- Location data (with your permission)
- Information from third parties (credit bureaus, identity verification services)
- Customer service interactions and communications
3. How We Use Your Information
We use the information we collect for various business purposes, including:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Services | Open and maintain accounts, process transactions | Contractual necessity |
| Security & Fraud Prevention | Verify identity, detect and prevent fraud | Legal obligation, legitimate interest |
| Service Improvement | Develop new products, improve existing services | Legitimate interest |
| Marketing | Send offers and promotions (with consent) | Consent |
| Legal Compliance | Meet regulatory reporting requirements | Legal obligation |
Note: We will never sell your personal information to third parties for marketing purposes without your explicit consent.
4. Information Sharing
We may share your information in the following circumstances:
Service Providers
We share information with companies that provide services on our behalf, such as:
- Payment processors and card networks
- Cloud storage and IT service providers
- Customer support platforms
- Marketing and analytics providers
Legal Requirements
We may disclose information when required by law, such as:
- In response to subpoenas or court orders
- To comply with anti-money laundering regulations
- To protect against fraud or security threats
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Employee training on data protection
- Secure facilities with restricted access
While we strive to protect your information, no security system is impenetrable. We cannot guarantee the security of our databases or that information you supply won't be intercepted during transmission.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access & Correction
Request access to or correction of your personal data
Deletion
Request deletion of your personal data under certain conditions
Restriction
Request restriction of processing in specific circumstances
Objection
Object to processing of your personal data
To exercise these rights, please contact us using the information in the "Contact Us" section. We may need to verify your identity before processing your request.
7. Children's Privacy
Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children without parental consent.
If we learn we have collected personal information from a child without verification of parental consent, we will delete that information promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.
Your continued use of our services after such changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- By email: privacy@sterrabank.com
- By phone: (410)-514-7825
- By mail: 2065 Columbia Boulevard, Dorrs Corner, Maryland 21108
