1. Introduction
Sterra Bank ("we", "us", or "our") uses cookies and similar
tracking technologies on our website (the "Service") to enhance
your experience and provide our services. This Cookie Policy
explains what cookies are, how we use them, and your choices
regarding cookies.
By using our website, you consent to the use of cookies in
accordance with this policy unless you have disabled them.
2. What Are Cookies?
Cookies are small text files that are placed on your computer,
smartphone, or other device when you visit a website. They are
widely used to make websites work more efficiently, as well as
to provide information to the website owners.
Cookies may be either "persistent" cookies or "session" cookies.
Persistent cookies remain on your device when you go offline,
while session cookies are deleted as soon as you close your web
browser.
Cookies cannot be used to run programs or deliver viruses to
your computer. They are uniquely assigned to you and can only
be read by the web server that issued the cookie to you.
3. How We Use Cookies
We use cookies for various purposes, including but not limited
to:
-
Essential Operation: To enable basic
functions like page navigation and access to secure areas of
our website.
-
Performance: To analyze how visitors use our
website and monitor site performance.
-
Functionality: To remember your preferences
and provide enhanced, more personal features.
-
Marketing: To deliver advertisements more
relevant to you and your interests.
-
Security: To authenticate users and prevent
fraudulent use of login credentials.
4. Types of Cookies We Use
The table below explains the types of cookies we use on our
website and why we use them:
| Category |
Purpose |
Examples |
Lifespan |
| Strictly Necessary |
These cookies are essential for you to browse the
website and use its features
|
Session ID, authentication tokens, load balancing |
Session or up to 24 hours |
| Performance |
These cookies collect information about how visitors use
our website
|
Google Analytics, Hotjar |
Up to 2 years |
| Functionality |
These cookies allow the website to remember choices you
make
|
Language preferences, region selection, font size
choices
|
Up to 1 year |
| Targeting/Advertising |
These cookies are used to deliver ads more relevant to
you
|
Facebook Pixel, Google Ads |
Up to 1 year |
5. Third-Party Cookies
In addition to our own cookies, we may also use various
third-party cookies to report usage statistics of the Service,
deliver advertisements on and through the Service, and so on.
Some specific third-party cookies we use include:
-
Google Analytics: Helps us understand how our
visitors engage with our website.
-
Google Ads: Enables us to serve relevant ads
on Google platforms.
-
Facebook Pixel: Allows us to measure the
effectiveness of our advertising on Facebook.
-
Hotjar: Provides behavior analytics and user
feedback tools to help us improve user experience.
Note: We do not control the operation of
third-party cookies. The cookie practices of these companies
are governed by their own privacy policies.
6. Managing Cookies
You have the right to decide whether to accept or reject
cookies. You can exercise your cookie preferences by:
-
Using the cookie consent settings on our website (available in
the cookie banner)
-
Modifying your web browser settings to accept or refuse
cookies
- Using third-party tools to manage tracking technologies
Browser Controls
Most web browsers allow some control of cookies through browser
settings. Here's how you can manage cookies in popular browsers:
Google Chrome
- Click the three dots in the top right corner
- Select "Settings"
- Click "Privacy and security"
- Select "Cookies and other site data"
- Adjust your preferences
Mozilla Firefox
- Click the menu button and select "Options"
- Select "Privacy & Security"
- Go to the "Cookies and Site Data" section
- Adjust your preferences
Apple Safari
- Choose "Safari" > "Preferences"
- Click "Privacy"
- Adjust your cookie preferences
Microsoft Edge
- Click the three dots in the top right corner
- Select "Settings"
- Click "Cookies and site permissions"
- Select "Cookies and data stored"
- Adjust your preferences
Important: If you disable cookies entirely,
some features of our website may not function properly. For
example, you may not be able to log in to your account or
complete online applications.
7. Changes to This Policy
We may update our Cookie Policy from time to time. We will
notify you of any changes by posting the new Cookie Policy on
this page and updating the "Last updated" date at the top of
this policy.
You are advised to review this Cookie Policy periodically for
any changes. Changes to this Cookie Policy are effective when
they are posted on this page.
