Contact Us | Sterra Bank - Customer Support

How Can We Help You?

Choose the most convenient way to get in touch with our team

Phone Support

Speak directly with a customer service representative for immediate assistance.

General Inquiries: (410) 555-1000

24/7 Support: (410) 555-0199

Monday-Friday: 8am-8pm ET

Saturday-Sunday: 9am-5pm ET

Email Us

Send us a message and we'll respond within 1 business day.

Customer Service: support@sterrabank.com

Business Inquiries: business@sterrabank.com

Wealth Management: wealth@sterrabank.com

Fraud Alerts: fraud@sterrabank.com

Visit Us

Schedule an appointment at one of our locations for personalized service.

Headquarters:

2065 Columbia Boulevard

Dorrs Corner, Maryland 21108

Monday-Friday: 9am-5pm ET

Send Us a Message

Complete the form below and a Sterra Bank representative will respond to your inquiry as soon as possible.

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Typically responds within 24 hours

All inquiries are confidential

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Frequently Asked Questions

Quick answers to common questions about our services

How do I open an account with Sterra Bank?

You can open an account online in minutes through our secure application process. Visit our Personal Banking or Business Banking pages to get started.

What documents do I need to apply for a loan?

Loan requirements vary by type, but generally you'll need proof of income, identification, and information about the collateral (for secured loans). Our loan specialists can guide you through the process.

How do I report suspicious activity on my account?

If you notice unauthorized transactions, please call our 24/7 Fraud Hotline immediately at (410) 555-0199 or email fraud@sterrabank.com.

What's the best way to access my accounts online?

You can securely access your accounts through our online banking portal or mobile app available on iOS and Android devices.

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Contact Sterra Bank